The word “authenticity” is thrown around a lot in modern marketing, but why exactly should brands care so much about it? The answer is simple: Consumers expect it. And when you win them over, they are your best advertiser.
Furthermore, consumers can sense when brands are overextending their reach at the expense of their existing market. According to a study by Stackla, 57% of consumers think that less than half of brands create content that resonates as authentic.
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